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How Do I Get Notifications On My Moto Z Play?
annab24
Member

Why when my Moto Z Play screen is dark, do i not get notifications other than the screen lighting up briefly? When the screen is lit up, i get the normal notification sounds for alerts (texts, etc) but if the screen is dark, all i get is a pop up briefly. is there a setting? I cannot find one.

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Re: Why when my Moto Z Play screen is dark, do i not get notifications other than the screen lighting up briefly?
vzw_customer_support
Customer Support

The Moto Z is an awesome device, annab24. To save battery life and to not be constantly disturbed, the notification alerts are on silent. You can adjust this in your Do Not Disturb Mode in your Moto Z. Basically, you would be turning on priority alerts, so you are notified all the time.


Settings > Sound & notification > Do not Disturb


Choose Priority and then turn on the notifications that you wish to receive.


For more information please check here. http://bit.ly/2jF0omU


AllisonC_VZW
Follow us on TWITTER @VZWSupport


If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why when my Moto Z Play screen is dark, do i not get notifications other than the screen lighting up briefly?
Ann154
Expert
Expert

Check your Active Display settings in the Moto application and the phone settings.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Why when my Moto Z Play screen is dark, do i not get notifications other than the screen lighting up briefly?
annab24
Member

Nope this didn't work. I still did not give sound notifications when the screen is dark. Any one else have suggestions?

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Re: Why when my Moto Z Play screen is dark, do i not get notifications other than the screen lighting up briefly?
Ann154
Expert
Expert

Did you already go through the Sounds and notifications section of the Settings?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Why when my Moto Z Play screen is dark, do i not get notifications other than the screen lighting up briefly?
annab24
Member

Yes. As far as I can see, the settings are what they should be.

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Re: Why when my Moto Z Play screen is dark, do i not get notifications other than the screen lighting up briefly?
vzw_customer_support
Customer Support

The Moto Z is an awesome device, annab24. To save battery life and to not be constantly disturbed, the notification alerts are on silent. You can adjust this in your Do Not Disturb Mode in your Moto Z. Basically, you would be turning on priority alerts, so you are notified all the time.


Settings > Sound & notification > Do not Disturb


Choose Priority and then turn on the notifications that you wish to receive.


For more information please check here. http://bit.ly/2jF0omU


AllisonC_VZW
Follow us on TWITTER @VZWSupport


If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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