Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone.
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Correct Answer!
How to import photos and videos from Moto Z Force to PC
jbmac2218
Member
‎07-15-2017 07:43 AM

Hello.  I am trying to clear space and backup items on my phone.  When I plug the USB into my laptop it tells me there is nothing to import from my Moto Z Force phone but there definitely is.  Any suggestions on what I am missing?

Labels (1)
Labels
0 Likes
Reply
3 Replies
Correct Answer!
Re: How to import photos and videos from Moto Z Force to PC
jbmac2218
Member
‎07-15-2017 07:47 AM

I have an XT 1650 if that helps

0 Likes
Reply
Correct Answer!
Re: How to import photos and videos from Moto Z Force to PC
tikibar1
Sr. Leader
Sr. Leader
‎07-15-2017 08:07 AM

Have you pulled down the phone's notification shade and changed the USB mode to File Transfer?

Move Pictures / Videos from Device - Moto Z Droid Edition / Force | Verizon Wireless

Reply
Correct Answer!
Re: How to import photos and videos from Moto Z Force to PC
yarelim_vzw
Verizon Employee
‎07-21-2017 01:13 PM

jbmac2218​, I love saving all my precious memories and want to make sure that you were able to do the same.  Please keep us posted if you were able to do so.

yarelim_vzw​

0 Likes
Reply