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Loud, ear piercing beep during phone calls?

Notification volume blows out your ears if you're on a call and a message comes in

Re: Loud, ear piercing beep during phone calls?
Customer Support

Hello popjr58! We are sorry to read that you're having problems with the notifications while on a call. The phone shouldn't play any notification while on a call. Please tell us more. Are you using a Bluetooth earpiece? Are these regular text messages? If so, which app are you using? Does it only happen when you receive a text message?