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Message+ pics disappearing...
GPHIGDON
Member

I have a Moto z force droid. When I receive a text with a picture in message +, I can view it. When I go back later the text remains but the picture disappears. This does not happen on all texts, just select ones. I read in a forum to uninstall and reinstall, but it cannot be uninstalled. Why is this happening?

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Re: Message+ pics disappearing...
vzw_customer_support
Customer Support

GPHIGDON,

We want to make sure your pictures are not disappearing any longer. Let's look into this issue further. Is your phone up to date with the latest software? Is your application up to date?

YeseniaV_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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Re: Message+ pics disappearing...
Ritarr1958
Member

The same thing has been happening to me on my Moto Force Droid Z phone.  Any suggestions to correct this problem?  I uninstalled the Message + App, powered down my phone and reinstalled.  The message with the picture did not return.

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