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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Moto Z 2 Play screen goes to black when I pick up incoming calls!

My moto z 2 play screen goes to black whenever I pick up incoming calls.  I've tried all the fixes I've found on the internet but nothing works!  Help please???  Thank you.

Re: Moto Z 2 Play screen goes to black when I pick up incoming calls!
Customer Support

It is important that you are able to use your screen during calls, trishag1. Are you able to complete the call after the screen goes dark? Does it return to normal when the call has been completed? Does the screen go dark during outbound calls?