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Moto Z Droid-Android Freeze
KYLBRO69
Member

My Moto Z won't cycle through the Starting Android Script.  it freezes at this point and won't allow me to get to the home screen or proceed further.  Power down reboot does not correct the issue.

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Re: Moto Z Droid-Android Freeze
vzw_customer_support
Customer Support

KYLBRO69, making sure you have a full functioning device is a must. So sorry to hear about the troubles, we can help out. When did this first begin? Did your phone perform a software update prior to this issue?

 

JoeyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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