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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Moto Z Droid-Android Freeze

My Moto Z won't cycle through the Starting Android Script.  it freezes at this point and won't allow me to get to the home screen or proceed further.  Power down reboot does not correct the issue.

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Re: Moto Z Droid-Android Freeze
Customer Support

KYLBRO69, making sure you have a full functioning device is a must. So sorry to hear about the troubles, we can help out. When did this first begin? Did your phone perform a software update prior to this issue?


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