Why don't you stop with the stupid questions designed to imply that the customer is not using their phone right and they can fix the phone by changing normal use or just loosing all their information on a pointless reset. Many people are having the same issue! All these people have been using phones for years! THAT MEANS IT'S A PROBLEM WITH THE dang PHONE! GOT IT? STOP TELLING PEOPLE HOW fudging STMPATHETIC YOU ARE AND GET SOMEONE WITH SOME ACTUAL KNOWLEDGE TO HELP.