My Motorola Z has recently started freezing and rebooting (again (third time)).
I've had this problem once before, and performed a factory reset. I was very careful about what apps I installed, to make sure they wouldn't cause a problem. I started getting the same issue, so I went into a Verizon store, and a technician confirmed I had plenty of free storage, and no background apps. She also noted that there was an update I could install, which may resolve the issue. So I installed the update, and for over a month I haven't had any issues. But today, once again I'm getting the freezing/rebooting loop. Even in safe mode, and sometimes the phone will reboot while it was in the middle of booting up.
So my question is: since rogue apps and storage aren't the issue, what is? Could overheating or hardware issues cause this?
A working phone is a happy one, and I appreciate those details you've shared on this. I can tell you've done your research on how to best help your Moto Z, but let's keep going. Do you notice any warmth before or during this reboot? Do you recall what the phone is currently doing when this happens?
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It is never good to hear you are having issues with your phone freezing and rebooting. Let's look into this together. When did this start? What software version is the phone currently running? Here is a link with the steps to check. https://motorola-global-en-roe.custhelp.com/app/answers/prod_answer_detail/a_id/113801/p/30,6720,983...