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Moto Z Force Wifi and Bluetooth
Tychi
Member

Wife woke up today and her phone had powered off in the night (while charging).

Turned it on and everything is fine EXCEPT wifi and bluetooth can not be enabled.

Resetting Network Settings did nothing. Triwd looking up other fixes and nothing helped. Would do a factory reset, except not a single feedback proves positive for anyone else who tried the full FDR.

So is this fixable or are we trapped in buyer's remorse for wandering into Moto Z territory?

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Re: Moto Z Force Wifi and Bluetooth
vzw_customer_support
Customer Support

Tychi,

We want to make sure you have a device that is working properly. Let's work together to find a solution. What software version is the phone currently on? Are the options grayed out or will they just not turn on?

DerekR_VZW

Please follow us on Twitter @VZWSupport

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Re: Moto Z Force Wifi and Bluetooth
Tychi
Member

The Moto Z Force is running Android 7.0.

The buttons are gray when off but wifi button turns blue and moves to the on position when interacted with. Bluetooth button switches to on but never turns blue.

Also, from the moment you open the wifi window, there is a loading bar between the title bar and the white work area that never stops "loading" when you try to interact with the on/off button.

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Re: Moto Z Force Wifi and Bluetooth
vzw_customer_support
Customer Support

Tychi,

We appreciate the extra information. We would want to further troubleshoot with you. We will want to remove the SIM card. Here are the instructions http://spr.ly/65898mmK5. Test again once you have reinserted the card.

RobinD_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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