Re: Moto Z Force screen locks up/shuts off all the time
tnermlich
Newbie

before I had the chance to factory reset, I got the message "com.motorola.process.system has stopped.  Close App"

I have also twice received android system ui has stopped working.

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Re: Moto Z Force screen locks up/shuts off all the time
vzw_customer_support
Customer Service Rep

tnermlich-

Our goal is for you to have a working phone at all times. We certainly don't want you regretting being part of our family after all these years. I see you've mentioned your phone has been tested in Safe Mode but not for long. When the phone was tested in Safe Mode, how did it work? Did you see any improvement?

 

CarmenT_VZW

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