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Moto Z Force suddenly won't connect to my HP Envy laptop
ihughes
Member

I've been connecting for months with no problem. Suddenly I get the following error in my laptop's device manager.

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

Then when I attempt to update the device drive, I get this:

"Windows found driver software for your device but encountered an error while attempting to install it."  (Below that) MTP Device

How do I get this resolved?

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Re: Moto Z Force suddenly won't connect to my HP Envy laptop
vzw_customer_support
Customer Support

We want to be sure you get the assistance you need. May we ask if all software is up to date?

KleoL_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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