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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Moto Z Force

Does anyone else have a problem with the Moto Z Force?  We are on our second phone in 8 months and it keeps freezing or shutting off.  The first phone did the same plus wouldn't connect to any wireless.  About to get the 3rd phone in 8 months.  Customer service was no help. They just want to eaither do a forced buy out, which means I get to buy a phone that doesn't work or keep trading it in until the warrenty expires in 4 months, then I'm still stuck paying for a phone that doesn't work.

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Re: Moto Z Force
Customer Support

That’s very odd behavior for the Moto Z Force, JROSSER67. I understand why you’re hesitant on trusting another replacement after your initial experience but the Certified Like-New devices we send for warranty replacements go through pretty significant testing before they’re sent. With both phones experiencing the same trouble, it’s possible some of the phone’s settings or even third-party applications are creating the reoccurring trouble. There is always the option to buy out the existing installment agreement as you mentioned but let’s make sure the device you’re paying for is working. Since you mentioned you’re about to get your third device, has it arrived and is it working well?


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