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Moto Z Play Droid
KL21
Member

I have a problem with the battery not charging on a three-year-old phone.

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Re: Moto Z Play Droid
Ann154
Expert
Expert

The battery or charging port might have gone bad. It might be time to replace the phone. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Moto Z Play Droid
vzw_customer_support
Customer Support

It's worrying to see your device is not charging properly, and we are here to help. Please tell us, do you see any signs of physical or water damage on your device? Is your device still responsive? Have you tried using multiple chargers? 

GeovannJ_VZW

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