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Moto Z Play Network Issue
KADIEKAT90
Member

My Moto Z Play just stopped being connected to the mobile network. If I go under Settings > Network & Internet > Data Usage, the button next to Mobile Data is completely greyed out. Any thoughts? Hoping it's a network issue not a broken phone issue?

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Re: Moto Z Play Network Issue
bearone21
Leader

re-boot

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Re: Moto Z Play Network Issue
vzw_customer_support
Customer Support

Having your phone see and connect to our network is a must, KADIEKAT90. We are here to help get you connected. 

 

Typically, when a phone shows the Mobile Data grayed out in Settings, it is because the phone is not seeing the network. This can be caused by an issue with the phone, the SIM card or if there was a network issue for your area. 

 

Is anyone else with Verizon that you know having the same issue? What zip code are you located at? Have you tried what bearone21 suggested? 

 

Steven_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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