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Moto Z2 Force woke up with "AP Fastboot Flash Mode (Secure)" message
Will49
Member

This morning, when phone first opened it was to this message:

AP Fastboot Flash Mode (Secure)
BL: MBM-3.0-nash_verizon-b9165dc-190327
Baseband: M8998_20207.117.02.41-01R NNS
Product/Varient: nash XT1789-01 64GB PVT
Serial Number ZY224R6JXJ
CPU: MSM8998 2.1 (0)
UFS: 64GB SAMSUNG KLUCG4J1ED-BOC-1 FV-0200
DRAM: 4GB SKHYNIX LP4x DIE=16Gb M5=06 M6=04 M7=00 M8=11
Console [NULL] = null
Tools Mode Config: DISABLED
Power
oem_locked
Software Status: Official
Connect USB Data Cable

I'm assuming there is software/firmware corruption, and perhaps defective hardware.  The local Verizon store claims to have seen this onced in 8 years.  It's 17 mo old, and out of warranty.  No immediately preceding drops damage.

Can I attempt a reflash on my own with a USB cable?  I understand RSD Lite is one tool, and a driver for my ThinkPad.  But what file do I flash it with, and from where?  Does is make a difference what version of Android would i start with (as in anything that has been used on this phone so far?

Thanks!

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Re: Moto Z2 Force woke up with "AP Fastboot Flash Mode (Secure)" message
vzw_customer_support
Customer Support

Will49, having a properly working phone is a must. I welcome the opportunity to address your inquiry. You can utilize our software repair tool as a way to get your device back to normal function. You'll find the Motorola Software Repair Assistant here:  https://www.verizonwireless.com/support/knowledge-base-209216/. If you're still having issues with your device after trying this option, please let us know and we can look into your device replacement options. 

 

EbonyR_VZW

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