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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Moto Z2 Play Factory Reset
lolasmom
Member

On a Moto Z2 Play, after update last year of Moto Voice, I do not get the option to give it a custom phrase to open and ask questions.  I now have to say the dreaded "OK Google" to ask a question.  My husbands Moto Z Play did not change, Moto Voice, he has the one it came with and can give it any phrase to open it.

Question, If I do a factory reset back to where it was before I bought it and DO NOT update the app Moto Voice, and never let it update, will I have the Moto Voice back like it was when I bought the phone.  Yes I know I will have to redo everything, not my first time on phones, so no problem.

The Moto Voice now will do "Show Me" to open, but doesn't do near as much as the original, which is why I bought the phone.

Is this possible to do?  

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Re: Moto Z2 Play Factory Reset
MELNIM4
Member

No I am on my 3rd replacement. There is nothing you can do to get rid of the update except get rid of phone and get something different.

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