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Moto Z3 Keeps Randomly Shutting Itself Off
lmcho666
Member

My moto z3 keeps randomly shutting itself off.  I tried updating software, rebooting, device health check, nothing works.  Any solutions?

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Re: Moto Z3 Keeps Randomly Shutting Itself Off
Scott5337
Novice

Sorry to hear that. Those issues are typically the result of a defective battery, a battery that is failing. It's probably displaying the wrong percentage all the time. It could be faulty software also, backing up all of your personal data to a safe location off the phone and doing a factory reset will help determine if the issue is with faulty software or a faulty battery.  If it keeps shutting off after a factory reset then it's probably time for a new battery (or a new phone depending on how much a battery will cost). Hope that helps.

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Re: Moto Z3 Keeps Randomly Shutting Itself Off
acraftylady2
Sr. Member
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