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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Moto Z3 play--no voicemail?

I just bought this phone a week ago  and it appears the only way I can access my voicemail is by dialing *86,which isn't helpful because I don't know my pass code and haven't used that for years! My z2 had a voicemail app. I have a feeling it's because it's an unlocked phone, but what can I do? Verizon does NOT offer their voicemail app in Google play. I have checked my app folder and app settings, and it's not disabled. If I cannot use Verizons voicemail app, is there a comparable replacement option?

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Re: Moto Z3 play--no voicemail?

Unlocked non-carrier phones aren't compatible with the Verizon Wireless Visual Voicemail feature or application. You need to use a third party application like YouMail or Google Voice to get a visual voicemail interface. You will also need to add a Block Visual Voicemail feature to your line to ensure that you are receiving the notifications from the Basic non-visual voicemail if you don't use a third party application for voicemail and set it up according to that applications requirements.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.