Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Moto Z3 play--no voicemail?
Amann19
Member

I just bought this phone a week ago  and it appears the only way I can access my voicemail is by dialing *86,which isn't helpful because I don't know my pass code and haven't used that for years! My z2 had a voicemail app. I have a feeling it's because it's an unlocked phone, but what can I do? Verizon does NOT offer their voicemail app in Google play. I have checked my app folder and app settings, and it's not disabled. If I cannot use Verizons voicemail app, is there a comparable replacement option?

Labels (1)
0 Likes
Re: Moto Z3 play--no voicemail?
Ann154
Expert
Expert

Unlocked non-carrier phones aren't compatible with the Verizon Wireless Visual Voicemail feature or application. You need to use a third party application like YouMail or Google Voice to get a visual voicemail interface. You will also need to add a Block Visual Voicemail feature to your line to ensure that you are receiving the notifications from the Basic non-visual voicemail if you don't use a third party application for voicemail and set it up according to that applications requirements.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes