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Moto z play not charging
Jessshoe
Member

As of last week my Moto Z play no longer charges when powered on. It does charge when the phone is powered off. Is there a resolution for this issue? It may be coincidence, but the symptom started the same day when the Hasselbad update was installed.

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Re: Moto z play not charging
vzw_customer_support
Customer Support

I always want my device charged and ready when I need it. Let's make sure you have all the power that you need. Are you using the charger that came with the phone? Have you tried more than one charger and outlet?

RosanneM_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Moto z play not charging
vzw_customer_support
Customer Support

Jessshoe- we know how important it is for your phone to charge. Let's look into this issue further. Is there any physical or water damage to the device? Have you tried using another charger?

YeseniaV_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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