JENBRA21, we want to make sure that we get your device properly working so you can enjoy the device. Can you name off the steps that you performed? I want to make sure that all bases are covered in trying to get your device properly functioning once more.
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Sorry to see that your device isn't turning on. We understand the importance of having an operable device and we'd love to help. We'd like to ask a few questions to better assist. When did this issue start? Does the device show it is charging when plugged in to the charger?