I get a notice that my mod is not charging my phone because a usb device is connected, but there is not one then it changes back to moto mod is charging your phone. keeps glitching back and forth
how do I make it stop doing this . it just started today
Good morning! We appreciate the insights. We recommend you a soft rest for the Mod. Please follow the steps in the link below and let us know how it works.
We are sorry to hear that your phone is not charging with the Moto mod. When did this issue begin? Does your phone charge with a regular charger?
I have the same problem. For me, it's happened with 2 different battery packs and persists through 2 factory resets. It started a few days ago. There was a system update a few days before that, but I doubt that's the cause. The issue didn't exist for a few days after that. I've also noticed if I don't have a charger plugged in, the USB preferences flicker like something is changing them back and forth.
It started the morning of aug 27. I have reset both the power packs I have and when after several days of waiting to see if the phone would correct itself I put the mod on again today and it still flickers between saying that the mod is not charging my phone because a usb is connected(which there is not ) and that the mod is charging. I have 3 separate power pack mods and none of them will work on the phone even though they are showing fully charged, and while attached to the phone I can reset them
yes the phone charges fine on the regular wall and usb charger and my car incipio charger as well
Hello there! We're sorry to read that you're having trouble with your Mods. We know it's important to correct this situation, and we'd love to help. Let's try connecting them while in Safe Mode, and see if this helps: https://www.verizon.com/support/knowledge-base-226075/ Please keep us posted. ~Aaron