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Motorola Z Force Droid bluetooth issues
TheBradyReport

Anyone else having constant issues with Bluetooth connections on the Z Force Droid?   Mine is constantly dropping connections or crashing and just turning BT off.   I'll look at my Samsung Gear S3 (or Garmin Fenix 3) and they are in stand alone mode and I'll look at the Z and BT is off..   Music often stutters in my Honda 2017 CRV with BT connection.    The phone drops Android Auto connection all the time.   Also stutters in my Ford Explorer over BT.

Really annoying and almost seems worse with the latest update.    I factory reset the phone in hopes that would help but no luck.  If I didn't invest in all of the mods I would have tossed this thing already and went back to Samsung.

Is it just me or my phone or is this a known issue?    For what its worth, WiFi isn't much better.   It will randomly turn off as well.

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Re: Motorola Z Force Droid bluetooth issues
vzw_customer_support
Customer Support

@TheBradyReport

I, too, rely heavily on my Bluetooth feature on my device to be able to successfully make and receive calls hands-free. Please allow me to help.

When did this problem with your Bluetooth and WiFi connections begin? What is your device’s current software version: http://vz.to/2uExeZG? Please let me know so that I can further assist.

AnthonyTa_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer"  button under my response. This ensures others can benefit from our  conversation. Thanks in advance for your help with this!!

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Re: Motorola Z Force Droid bluetooth issues
vzw_customer_support
Customer Support

TheBradyReport, the Bluetooth feature is so critical these days for our customers.  Let’s get this resolved together.  We need to troubleshoot to determine the cause and if it can be fixed.  If the troubleshooting does not suffice, then we go over replacement options together.  Has the device been wet or damaged at all?  How many different vehicles have you tried it in and had issues in?  What software do you currently have?  Please check for a newer software update and process with the update if one is available.  Here are the steps for both:

http://spr.ly/65828UPSY

http://spr.ly/65838UPSl

SeanC_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Motorola Z Force Droid bluetooth issues
Ram234
Member

My phone was updated to the newer software in October.. Bluetooth still not working

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