Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
My Moto 2 Force will not let me answer calls after your recent update.
dseeley
Member

My phone is not letting me answer calls after the recent verizon update.

0 Likes
Re: My Moto 2 Force will not let me answer calls after your recent update.
vzw_customer_support
Customer Support

I definitely understand the significant role our devices play in day-to-day life, and it would be difficult to be happy with a moto z2 force that can't answer calls. Are there any screen protectors on the device?
Since this started after an update, there's a potential that temporary files called cache files are contributing to this new unwanted behavior. For this we'll need you to complete what is called a Clear Cache Partition using these steps:
https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/112125/p/30,6720,9833
No important files are deleted, and be careful on step 5 to only select "wipe cache partition".

Let us know your results.


DavidH_VZW

0 Likes
Re: My Moto 2 Force will not let me answer calls after your recent update.
Truck2man
Member

That fix didn't work for me. there was no "wipe cache partition" option among menu my choices.

0 Likes
Re: My Moto 2 Force will not let me answer calls after your recent update.
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

0 Likes
Re: My Moto 2 Force will not let me answer calls after your recent update.
vzw_customer_support
Customer Support

Truck2man,

 

I'm sorry to hear that. We want to make sure you can fully utilize your device. We're glad to help. What are you trying to correct on your device? When did your issues begin?

 

AndrewT_VZW

0 Likes