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New Moto Z3 error message when update attempted
ChaninP
Member

I just set up my Z3 yesterday. An update popped up and I clicked to restart. The phone went to the black screen that said Android Recover. I chatted for help but no resolution. Now screen is stuck in Bootloader logs. Any ideas?

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Re: New Moto Z3 error message when update attempted
vzw_customer_support
Customer Support

I would definitely recommend troubleshooting the device. You can find device troubleshooting steps on our website using this link: https://www.verizonwireless.com/support/troubleshooting/

 

EstevanC_VZW

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