We know you mentioned preforming a Factory Data Reset, do you happen to know when the issue started? When did you get the phones? Has there been any recent changes on the device such as updates?
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There have been updates even one yesterday and the issue still persists.
The issue head been going on a couple of months apparently but I was only
recently told because you know teenagers. After I did a factory reset I
purposedly did not update any of the apps and their phones would still not
s Customer Support
<https://community.verizonwireless.com/people/vzw_customer_support> in *Moto
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