Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Phone shutting down.
Bb71016
Member

The last 3 weeks my phone will only work while on the charger, other then that it will shut down in about 5 mins.  Tried safe mode, battery calibration, deleting apps.  No damage to the phone.  It did get extremely hot one day.  I have no idea what to do about this.

0 Likes
Re: Phone shutting down.
Ann154
Expert
Expert

The battery might have gone bad. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Phone shutting down.
vzw_customer_support
Customer Support

Hello Bb71016,

 

I would be concerned too if my phone were having any trouble operating. How long have you had the device? When you plug the charger in, what percentage does your battery show? When you unplug it, does it power off immediately or does it take a moment?

 

ChristopherM_VZW

0 Likes