Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Save to VZ Media
cooke1127
Member

In the past, when I have clicked on a photo I received in a text message, I could save it to VZ Media. However, something has recently changed. Now, when I click on a photo, & click on save to VZ media, it says "saved" but the photo is nowhere to be found.  Also, the VZ media folder is no longer visible in my photo gallery. What happened? My phone is a Motorola Droid Z.

0 Likes
Re: Save to VZ Media
Ann154
Expert
Expert

This might be a similar situation. 

 

https://community.verizon.com/t5/LG/LG-V40-thinq-received-photos-won-t-save-to-vz-media-even-though/...

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Save to VZ Media
vzw_customer_support
Customer Support

Hello, cooke1127. We know how important it is for you to be able to view your saved photos. Try using this method: https://www.verizon.com/support/knowledge-base-141938/.  *Cassie

0 Likes
Re: Save to VZ Media
Doggo
Novice

If you're using Messages+, I'd ditch that. I have an unlocked S20 and use the default Samsung app it came with. Saving a photo from text does the logical thing and saves to my phone's download folder like it should.

0 Likes
Re: Save to VZ Media
vzw_customer_support
Customer Support

We would like to see what's happening here. Let's get to the bottom of this. Please send us a Private Note for assistance.*Melissa

0 Likes