Screen has pink hue

[LISLEW7]

No, I haven't. Not sure how to do that.

On Tue, Sep 18, 2018, 7:04 AM vzw_customer_support <

[vzw_customer_support]

You can get to safe mode by restarting your device or while it is turned off. Find out how by following these links, https://www.verizonwireless.com/support/knowledge-base-212976/, and https://www.verizonwireless.com/support/knowledge-base-212977/. Are you still seeing the pink hue with your screen?

JavierMD_VZW

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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[LISLEW7]

No change...

[LISLEW7]

I showed one of my tech friends yesterday. He seems to think it's an

extreme case of burn in......

On Thu, Sep 20, 2018, 7:43 AM vzw_customer_support <

[vzw_customer_support]

We're disappointed to learn there has been no change, LISLEW7. Has there been any damage to the phone? What is the make and model of your phone? We would like to check for any known issues after the update.

Danielle_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[LISLEW7]

It's a Moto Z force.

On Sat, Sep 22, 2018, 10:10 AM vzw_customer_support <

[vzw_customer_support]

Thank you, LISLEW7. I did check the device for any known issues with the screen and did not find any. On any device the screen may show a burned image if your device is on for longer than two hours at a time, your display timeout is long, screen brightness is set to 100%, and there is excessive screen access daily. This unfortunately, is not covered through your device warranty. We would recommend looking into an insurance replacement, http://spr.ly/6584D2pSy;

Danielle_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[LISLEW7]

Thanks for your help. Honestly, I pay more per month on my cell than most

do for a car payment, and have been with Verizon for almost 20 years.....

If I have to pay for a new phone, I'll be switching carriers. Especially

since Verizon doesn't have service at my residence, which allows me to

leave without penalty.

On Mon, Sep 24, 2018, 8:35 AM vzw_customer_support <

[vzw_customer_support]

We don't want to see you go, LISLEW7. We completely understand the need to have a properly working phone. We do want to help in any way we can.

However, it may be best to visit one of our corporate store locations, so we can take a look at your phone for you. If you want to have us take a look at your phone here is a link to show you where the closest location is https://www.verizonwireless.com/stores/?intcmp=INT-SITESEARCH-REDIRECT-STORE

Also, have you test your phone with different display settings like changing Color Mode and Adaptive brightness. These features can be viewed when you go to Settings, and tap Display.

Steven_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!