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Screen won't turn off automatically

Got a new phone yesterday, screen will not power down. Closed all running apps, setting is to power down at 30 seconds. What the heck? 

Re: Screen won't turn off automatically
Customer Support

Hello, LisaBuffalo, and thank you for taking the time to reach us. Though we never want to hear that it's for this reason, we'd be more than happy to assis tyou with concerns you have in regard to your Verizon account. Have you attempted to plug your charger into your device since this has started to hapen? If so, can you hear any sound of life in your deviec? For instance, a vibration, or noise when the charger is plugged in? AnthonyM_VZW