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Suddenly can't update apps, download files, or take pics and screenshots
otakuwes
Member

Just a few days ago my Moto Z stopped letting me take pictures, screenshots, downloads, or update apps, and some apps (like Amazon) crash to moment I try to launch them. When I try these things, it gives me an error about not having enough storage space, but I've already freed up over 2 Gigabytes & still nothing. Any ideas what the heck is wrong with my phone, or better yet maybe how to fix it (preferably without having to resort to a factory reset)?

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Re: Suddenly can't update apps, download files, or take pics and screenshots
Scott5337
Novice

Do you have an SD card in the phone? If so, how was it originally formatted, as external storage or adoptive internal storage?

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Re: Suddenly can't update apps, download files, or take pics and screenshots
otakuwes
Member

Yes I have 128 Gb SanDisk SD card on my phone and it was formatted for internal storage

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Re: Suddenly can't update apps, download files, or take pics and screenshots
acraftylady2
Sr. Member

So an SD card could cause this behavior?  Interesting, have never seen that happen before.   If all else fails factory reset the phone.  

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Re: Suddenly can't update apps, download files, or take pics and screenshots
Scott5337
Novice

When an SD card is formatted as adoptive internal storage the phone merges the SD card and internal phone storage into one lump "space". It is known to cause all sorts of issues, which is why most IT people and Android techies recommend to never format as adoptive internal and always use it as external storage. SD cards go bad, and if it is merged with the phone's default internal storage as one big storage pool, who knows what all weird issues will arise.

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Re: Suddenly can't update apps, download files, or take pics and screenshots
acraftylady2
Sr. Member

Given all the complaints about these moto Z phones I doubt it's an SD card issue.  Most people I know use their SD cards as external storage and wouldn't think of using one for internal storage.   One thing to try is a factory reset or contact moto ans see what they suggest. 

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