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The phone shuts off and restarts on its own. ..why

I could be in the middle of a text messages and the phone shuts off and restarts.. the booting time takes more than 5 mins sometimes.

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Re: The phone shuts off and restarts on its own. ..why
Customer Support

This is never the experience that we want you to have with your devices, Monierod_010. Have you verified that your device is updated to the latest operating System? Did this start after you downloaded a specific app? Have you done a factory reset on your device?

JoshuaT_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!