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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
The power button stopped working today
lewest2003
Member

I can't power the phone down or restart it to try to fix the issue because THE POWER BUTTON DOES NOT WORK!!!

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Re: The power button stopped working today
vzw_customer_support
Customer Support

Oh goodness! I'm sorry to see you're having issues trying to power your device off and it's not working. Not to worry, we will get to the bottom of this for you. I want to make sure I'm providing you with all the correct steps. Are you using a Moto Z Droid or Moto Z Force Droid? What steps have you taken to try and power the device off? 

 

ChetonJ_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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