Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Touch buttons on screen burnt in, phone isn't even a year old
jladd1
Member

I got my Z Force Droid in June of 2017, and I noticed a few months ago that the home/back/menu spaces on the screen were burnt in, as well as the black bar where they usually reside. I notice it most when using a game or app that doesn't have them up constantly. Is there any way to correct this or am I just stuck with a slightly discolored screen in a few spots until I get a new phone in a year and a half? Thanks!

Labels (1)
0 Likes
Re: Touch buttons on screen burnt in, phone isn't even a year old
vzw_customer_support
Customer Support

I can understand how having a burn mark on your phone can be a concern for anyone. With regard to the device are you able to send us a screen shot of the screen where the burn mark is shown? Is there any water or physical damage on the phone at all?

0 Likes
Re: Touch buttons on screen burnt in, phone isn't even a year old
jladd1
Member

There is no water or physical damage to the phone. It is the bottom half inch or so of the screen, just above where it ends and above the Moto logo and fingerprint scanner are. I'm not particularly sure how to attach a photo of the screen on here, sorry!

0 Likes
Re: Touch buttons on screen burnt in, phone isn't even a year old
Ann154
Expert
Expert

A screenshot wouldn't show the burn in of the screen.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.