Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Transferring files to new phone

My Moto Z3 is dying of old age.  I have purchased a refurb Moto G5s as a temp replacement.  I am having trouble transferring files from the old one to the new.  I am using Content Transfer, which says it is a Verizon transfer app.  Any ideas?

Re: Transferring files to new phone

I have never had any luck with any of those "copy your data" apps or services, and they do more harm than good in my experience helping people fix issues afterward. For me, I backup everything important to my Google Drive account and then download to the new phone as necessary. That's just my plan and my opinions. Hopefully you can find something that works for you that doesn't cause issues with the new phone.

Re: Transferring files to new phone
Sr. Member

I transfer files from one phone to another via Bluetooth.  I also have a USB stick for my phone I can put files on to move to another phone ans sometime I use Google drive as sggested.




Re: Transferring files to new phone
Customer Support

We're happy to help you transfer your files. Let's get to the bottom of this. First, is Content Transfer installed and opened on both phones?