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Turbo charging won't work on Moto Force Z
GIRLSTRAT
Member

Recently my Moto Force Z stopped turbo charging. Now it only charges at an extremely slow rate (about 8 hours to charge from 15 to 100%). I'm using only the original charger and charging block. The phone is only a few months old. I've tried rebooting. Using it until 0%.

Is there anything else to try? The turbo charging was a big sell point for me.

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Re: Turbo charging won't work on Moto Force Z
vzw_customer_support
Customer Support

GIRLSTRAT, the turbo charging option would entice me as well. Sorry to learn that you are having these troubles. Is there any physical/liquid damage to the phone? When this started, were there any changes to the device like new software or apps added?

 

ErinW_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Turbo charging won't work on Moto Force Z
GIRLSTRAT
Member

No damage what so ever.

I know there was an Android update recently but I think this happened after.

Other than that nothing new

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Re: Turbo charging won't work on Moto Force Z
vzw_customer_support
Customer Support

GIRLSTRAT, we appreciate these details. Have you checked the charging port for any loose debris?

 

EstebanP_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Turbo charging won't work on Moto Force Z
stef7
Sr. Member

If you took an update OTA, I guess I would try a System Cache Wipe (not an App Cache Clear). Google how to do this on your device.

If that didn't work, I suppose I might suspect the charger / cable, and acquire another from Amazon. Do you have a high-current cigarette lighter adapter for the car? You could see if it charges quickly in the car.

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Re: Turbo charging won't work on Moto Force Z
stef7
Sr. Member

I can see by another thread on the Droid turbo, many people experiencing the same problem, even after getting multiple replacements. I would contact the manufacturer. They're probably aware of the issue.

Re: Turbo charging won't work on Moto Force Z
Moosemangeorge

Did you find out any way to cure not turbo charging?

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Re: Turbo charging won't work on Moto Force Z
GIRLSTRAT
Member

It appears to have been the charger. Apparently the 30w ones have been going bad.

It's a $30 replacement.

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Re: Turbo charging won't work on Moto Force Z
Moosemangeorge

Not covered with insurance?

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Re: Turbo charging won't work on Moto Force Z
vzw_customer_support
Customer Support

I am glad you were able to figure out the solution to what was causing your phone not to charge Girlstrat. The charger is covered under a 1-year manufacturer warranty. Were you able to get it replaced?

AmberF_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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