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Verizon Moto Z2 voice not clear
moto_user
Member

Hi,

I have Moto Z2 which i recently bought. Sometimes during the call my voice appears muffled, disconnected or low to the other side. I am not sure what the reason is therefore reaching out to this community. Any suggestions are appreciated.

Thanks

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Re: Verizon Moto Z2 voice not clear
vzw_customer_support
Customer Support

Oh, no! Let's get your Moto Z2 back up and running, Moto_User. Is your Moto Z2 up to date? Does this happen to multiple calls or only one person when you call them? Do you notice the audio muffled if you record a video? Do you have any accessories on your Moto Z2? I would suggest trying to make a call with HD/Advanced Calling to see if you still have this issue with your calls. If your device is within 14 days, you can return it under our worry free guarantee program.

JoshuaT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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