I have paid $17 per month for over 5 years for insurance I have never used. That adds up to $1020 I have paid in so when my samsung galaxy S6 finally came apart and started to overheat I started a claim. On the online claim form I was offered a refurbished S8 for the $189 deductible. So I called the customer service and was offered an S9 for the same deductible. I told the woman on the phone that a refurb S9 is available from amazon starting at around $120 with $189 being high end. Heck you can even buy a refurb S9 from the Verizon store for that money. Asurion will not waive the deductible or offer me a higher grade phone so essentially I got NOTHING!.
So, I have paid them over $1000 and still had to pay $189 for the refurb S9 which makes the whole purpose of insurance null and void. Make no mistake, this is a unacceptable and it is being perpetuated and sold by Verizon who refuse to get involved.