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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Verizon's customer service
Jasmine37
Member

Verizon's customer service is really good at talking in circles and never actually solving the problem. 

First my call was dropped twice trying to call customer service, so I used the chat box online.  My phone randomly "broke" within 5 months of me using it that day, which is a whole other story. The person said my phone was going to be shipped by the next day at 8pm.  I was fine with that. I can't go too long without a phone due to work so I agreed.  Then I checked the next day and it said my phone would arrive within the next 4 days.  So, I get back online to talk to someone and they basically just explained to me how shipping works.  So, I cancel the order because I don't have time to wait 4 days for a phone, and all the customer service rep does is sympathize with me.  He/she didn't even ackowledge that they told me the phone would be shipped overnight.  Then they said it would be here in 3 days.... Like that does anything for me.  They just kept explaining their shipping process.  I am going to cancel my service.  So unhelpful.  But, at least they were "Sorry" I guess.