After repeatedly turning down upgrade offers from Verizon, I took the bait on Feb 14 this year and signed up for the Moto Z Play offer for $5.00 a mount (2 year contract). I was told that I would see my discount in 2 to 3 billing cycles. Recently, after talking to several agents at Verizon, the last rep said that he verified the discounted plan I had signed up for and made notations on my account. Again, I was told to give it some time before the agreed plan ($5 month) would be seen. It has not been seen for this past month nor for the projection for next month.
We want to make sure that you get your promotional discount Stepweb4. I have sent you a private message so I can further assist.
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!