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Why does my phone shut down when I take pictures?
csl072207
Member

When I attempt to take a picture, my phone shuts down. The only way I can restore it is to plug it in a power source using my phone charger. The original battery life is restored so it's not like my battery is being drained. I noticed that this has happened twice when I was outside in very cold weather. Should this even matter?

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Re: Why does my phone shut down when I take pictures?
vzw_customer_support
Customer Support

csl072207, this is very odd behavior of the phone. We certainly want you to be able to take pictures with the phone without it shutting down. I see that you posted this under the Moto Z Droid/Moto Z Force Droid, which phone do you have? Prior to this happening did anything change on the phone like a software update or application update? Are you using the native camera application on the phone?

 

TionnaB_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why does my phone shut down when I take pictures?
Sslhotboy
Member

My phone does the same thing!

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