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Why will my Moto Z Play Droid will not connect to my Windows 10 PC?!
braindandy68
Member

Try TWO YEARS LATER and no solution.  I have wasted days literally trying to get my phone to connect.  i dont untderstand why this should be so hard to answer....

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Re: Moto Z Play Droid will not connect to my Windows 10 PC.
joey2007ua64
Novice


I've still never had any issues connecting my Moto Z Play Droid to my Windows 10 PCs.

Windows 10 recognizes Moto Z Play Droid USB connectionWindows 10 recognizes Moto Z Play Droid USB connection

USB options appear in notification barUSB options appear in notification bar

Select Transfer filesSelect Transfer files

Contents of Moto Z Play Droid are accessible in Windows 10Contents of Moto Z Play Droid are accessible in Windows 10

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Re: Moto Z Play Droid will not connect to my Windows 10 PC.
vzw_customer_support
Customer Support

After that long of a time, I’d feel frustrated too. Let’s turn this around. I imagine that during this time, you’ve seen this link with these steps:
https://www.verizonwireless.com/support/knowledge-base-206421/

When connected, does the phone allow you to touch and hold the Status bar to choose alternatives such as “USB charging this device”? If so what step are you able to get to? What error messages do you see?

DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!




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Re: Why will my Moto Z Play Droid will not connect to my Windows 10 PC?!
MMWG
Member

OK.  I just went through this again...and I have your solution.  I can't believe all the Verizon experts can't figure this out.  It was so simple as to be painful. 

I had NO PULL down menu for changing the UBS function (file transfer, charging, etc.)  It was annoying every time they said change it, WHEN IT WASN'T THERE!  Did the developer option thing.  All my UBS option page was grayed out.  It was again annoying when they said just change it here.  News flash, you can't change something that is grayed out.  When I hooked it up the my Windows 10, "can't recognize USB", every single time.  I also kept seeing the "maybe your cord is bad" reason/solution from all the experts multiple boards.  Again, not an issue as I charge it fine every single night with no issues.  And the "maybe your USB has lint in it" reason?  Really?  No.  But I went back to the cord issue just in case. 

And here is the solution.  I had two cords when I bought my phone.  A nice big thick long one, and shorter, thinner one for the car.  I just went out to the car, got the smaller one, and plugged it in.  Everything, EVERYTHING NOW WORKS.  Pull down menu with USB options, no more grayed out options in developer mode.  Windows recognized it in 1 second.

Verizon dudes, that was all it was.  Here is your solution.  It really is quite simple.  So for anyone who has this issue, do nothing else until you try this.  If you only have one cord, I bet a quick trip to the Verizon store or amazon maybe for another cord and it will fix it.  Told you it was so simple as to be painful.  The time I wasted!

 

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