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anyone else having over heating and shut down problems
twobroke
Member

I am on my second phone less than 4 days so far overheats when charging and when doing a update shuts down without notice and changes screens the first one done the same thing had it 9 months now this one 4 days nothing but junk

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Re: anyone else having over heating and shut down problems
vzw_customer_support
Customer Support

Twobroke, we want you to have a fully functioning phone and we are here to help in any way we can. Let's work together to see what's going on. Any moisture or physical damage to the device? Did you restore your phone via the last back up from your device? The reason we ask this question is because it may be a corrupted application causing this issue and we wan to rule everything out.

 

TakendraW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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