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can't open e-mail
tnmle
Member

I have been having the same problem for several months.  I receive e-mail on my cellphone.  I try to open it and after a few minutes a message comes up that says:  connection could not be established.  Please try again later.

Doesn't matter what time of the day it is or if anything else is opened.  Basically, not possible to read e-mail on this phone 9 times out of 10.

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Re: can't open e-mail
deloused
Sr. Member

What is the make and model phone and email app you're using? When the problem occurs do other data services like internet browsing work?

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Re: can't open e-mail
tnmle
Member

motorola droid z updated to system update android 8.0.0   Nothing else seems to be affected.  Last nite I did have a new experience.  I actually opened an e-mail and while I was trying to read it there was a little flash (kinda seemed that to me) and then the e-mail body went away and the same explanation came up.

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Re: can't open e-mail
vzw_customer_support
Customer Support

tnmle-

I can understand your concern with not being able to read emails from your phone after a major software update. We will get this issue fixed, rest assured. Please remove your email account by following these steps https://www.verizonwireless.com/support/knowledge-base-205247/

and re-add it back into the phone https://www.verizonwireless.com/support/knowledge-base-205155/

Please let me know how that works.

 

CarmenT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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