Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
dropped calls
GAITHR68
Member

My husband and I have the same exact phone. Its the moto z force.  He can get calls and mine will connect and drop the calls. This is getting ridiculous.  I live in a rural area and I know cell phone service is spotty but why does his work and mine doesn't?

Labels (1)
0 Likes
Re: dropped calls
Ann154
Expert
Expert

What is the network mode setting? Are you using the HD Voice feature?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: dropped calls
GAITHR68
Member

It's on HD voice.

0 Likes
Re: dropped calls
Ann154
Expert
Expert

Network mode? Global or CDMA/LTE mode?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: dropped calls
vzw_customer_support
Customer Support

It's frustrating when your calls are having issues with staying connected, Gaithr86. Let me see what's going on and get this issue with the dropped calls resolved. What's your zip code? When did this issue start happening? Please share some additional details so I can look into this service concern.

EdwinW_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes