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everytime i leave my home my wifi shuts down can't get anything on phone
darla331
Member

why does my wifi shut off when I leave my home.

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Re: everytime i leave my home my wifi shuts down can't get anything on phone
vzw_customer_support
Customer Support

That is troubling to learn of the issues you're experiencing with your data services. What's the impacted zip code where you're having this trouble? Are you having any other service issues aside from data (voice calls, texts, etc..)? Please share further details.

KristieQ_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the  Correct Answer  button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: everytime i leave my home my wifi shuts down can't get anything on phone
Elements
Sr. Member

Wi-Fi is data that your phone gets by connecting to signal from a nearby wireless router. In this case, you probably have a router at home that your phone is using for Wi-Fi, and once you get a short distance outside of your home, that signal will no longer be available. You'll either need to connect to another nearby source of Wi-Fi when you arrive at your destination, or you'll need to switch to using mobile data instead, which gets data from Verizon's cell towers instead of nearby routers.

On your phone, try going to Settings > Data usage and make sure that Mobile data is on. Keep in mind that if your plan with Verizon isn't the Unlimited Plan, then you'll have a limited amount of mobile data available without paying extra.

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