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moto Z2 PLAY
stoneyirish85
Member

I've  had this phone for only two months and it all of a sudden, it just powers on and buzzes, it does not come onto my Verizon network and when you call my number it goes straight to voice mail. How do get this phone turned to the Verizon network.

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Re: moto Z2 PLAY
vzw_customer_support
Customer Support

stoneyirish85, I know I would be just as concerned with my phone acting in this manner. We are here to help out. Regarding your phone powering off and on, are there any patterns to the phone shutting off, such as after using certain apps, battery percentage, charging or off the charger, etc? 

 

Have there been any recent updates prior to this issue starting? When your phone restarts, does your phone display any bars of 1x, 3G, or 4G LTE service, or does it display No Service?

 

Nicandro_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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