Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
moto z droid battery

I have the same problem with the battery. I have had two recent updates July and November. The problem started in July and now is worse after the November update. Now the battery will drop from 40-60% charge to 1% and shut off with no warning. The local Verizon store was absolutely NO help! Their only response was " call customer service". They never looked up the account to see if there was insurance on the phone, never asked how old the phone was Just a lot of talk trying to sell me a new phone, not take care of any problems. They were worse than the " typical used car sales person". I finally called tech support and was connected with a Motorola rep. He wanted me to go through the same hoops everyone else has. They never admitted there was a problem with the update and the Motorola web site indicated that there will NOT be one. So, the bottom line is pay $ 150 for a replacement phone of suffer it out until someone has a good sale on unlocked phones. It definitely will not be a Motorola! With 7 phones on the account I thought I might get a break, but Verizon does not care anymore. The factory stores in our area all have poor ratings on Yelp and even on the Verizon site. None that I have found are rated above 3.8 stars. It looks like even Verizon rates their stores very poorly.

Labels (1)