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my phone is stuck I can't get it to turn off. What do I do
justay
Member

How to turn the phone off if it is stuck?

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Re: my phone is stuck I can't get it to turn off. What do I do
vzw_customer_support
Customer Support

I’m sorry to learn that your phone is unresponsive, justay. Please do a soft reset as per this link and test (https://www.verizonwireless.com/support/knowledge-base-205269/).

 

AntonioC_VZW

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