phone shuts off randomly
NANBOU17
Enthusiast - Level 1

My phone shuts off randomly.  It happens at various stages of charge... sometimes 80% sometimes at 50%.  Is there a fix for this?

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Re: phone shuts off randomly
vzw_customer_support
Customer Service Rep

NANBOU17, having a fully functional device is crucial, especially to complete our daily activities. We want to help. Please tell us more, what is the make and model of your device? When does this happen? What are you doing when it shuts off? How long have you had this issue? Any steps you have attempted to resolve the problem?

Gilberto_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: phone shuts off randomly
NANBOU17
Enthusiast - Level 1

Hello Gilberto,

I could not work, so I went and paid the phone off and got a new one.

Sent from Mail for Windows 10

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Re: phone shuts off randomly
vzw_customer_support
Customer Service Rep

Glad you're now connected, NANBOU17.

James_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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