Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
"sorry, cannot add this media"
Lreames14
Member

Using message+ trying to send a plain text message. When I hit send I get an error message of "sorry, cannot add this media" when I haven't added any media. When this same person texts me it goes into his message folder but I cannot message him back bc of this error.

Labels (1)
0 Likes
Re: "sorry, cannot add this media"
vzw_customer_support
Customer Support

We definitely want you to be able to reply to your conversations easily, Lreames14.

One common troubleshooting step would be to reset the messaging app. This will not delete any of your text messages, but it will restart the application fresh to potentially clear out any glitches: http://spr.ly/6586DK4ra

When did this issue start? Does it impact all of your outgoing messages? Are you having the same error with all of your contacts, or just this one person?

 

KarolineD_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes